Frequently asked questions

Via your personal portal, you can follow your goods 24/7. You can log in and see on the status page when your goods will leave and when they will arrive.

If you move outside of the EEC, we are legally obliged to make and submit an export declaration form to the customs agency when exporting your goods. Also for entry into the destination country, local customs regulations apply. Please note that each country has its own import regulations with its own rules and laws. You … Read more

Depending on the agreed service and volume that needs to be moved, packing may take several hours or several days. The relocation coordinator will discuss this in advance with you so that you are optimally prepared for the move.

Try to make a realistic time plan. Moving takes time and certainly an international move will require the appropriate duration for transport, also depending on the shipping option (ship, truck, airplane).

It is important that you submit the date of departure as soon as possible. If you inform us at least two months in advance, it is quite certain that we can move your goods on your requested dates.

We advise you to leave the packing of the goods to Voerman. Your goods are not completely insured if you pack them yourself.

Your goods are not automatically insured. Insurance must always be arranged separately. A good and reliable international mover always offers you an all-risk insurance.